Terms of Service

Welcome to Sunra.

These Terms of Service ("Terms") govern your access to and use of the Sunra website, mobile applications, products, reports, and related services (collectively, the "Services") provided by Sunra LLC ("Sunra," "we," "our," or "us").

By accessing or using our Services, you agree to be bound by these Terms. If you do not agree, please do not use the Services.

Eligibility

You must be at least 18 years old to create an account or purchase products from Sunra.

If you use the Services on behalf of a child or another individual, you represent that you have the legal authority to do so.

Your Account

You are responsible for maintaining the confidentiality of your account credentials.

You agree to provide accurate and current information and to promptly update your account if your information changes.

You are responsible for all activity that occurs under your account.

Our Services

Sunra provides wellness education, personalized reports, and related products designed to help individuals make more informed health and lifestyle decisions.

While our Services may incorporate laboratory results, questionnaires, or other health-related information, they are intended for informational and educational purposes only.

No Medical Advice

Sunra is not a medical provider.

The information provided through our Services does not constitute medical advice, diagnosis, or treatment and should not be used as a substitute for consultation with a qualified healthcare professional.

Always seek the advice of your physician or another licensed healthcare provider regarding any medical condition or treatment.

Never disregard professional medical advice or delay seeking care because of information provided through the Services.

If you believe you are experiencing a medical emergency, call 911 or your local emergency services immediately.

Laboratory Testing

If your purchase includes laboratory testing, the collection, processing, and reporting of laboratory samples may be performed by independent third-party laboratories.

Laboratory services are subject to the terms, policies, and regulatory requirements applicable to those providers.

Availability of testing may vary by state or jurisdiction.

Purchases & Payment

By purchasing products or services from Sunra, you agree to pay all applicable fees and taxes.

Payments are processed securely through third-party payment providers.

Prices are subject to change without notice.

Subscriptions

Certain Services may be offered on a recurring subscription basis.

Unless otherwise stated, subscriptions automatically renew until canceled.

You may cancel your subscription at any time through your account settings or by contacting customer support.

Cancellation will take effect at the end of the current billing period unless otherwise specified.

Returns & Refunds

Return and refund eligibility is governed by our Refund Policy.

Certain products, including laboratory testing kits that have been opened or activated, may not be eligible for return due to health and safety regulations.

Intellectual Property

All content available through the Services—including text, graphics, logos, software, reports, illustrations, videos, trademarks, and other materials—is owned by Sunra or its licensors and is protected by applicable intellectual property laws.

You may use the Services only for your personal, non-commercial use.

You may not copy, modify, distribute, reproduce, or create derivative works without our prior written permission.

Acceptable Use

You agree not to:

• Violate any applicable law
• Attempt unauthorized access to the Services
• Reverse engineer or interfere with our software
• Upload malicious code
• Use automated systems to scrape or collect data
• Misrepresent your identity
• Use the Services in a manner that could interfere with other users

We reserve the right to suspend or terminate accounts that violate these Terms.

User Content

You retain ownership of information and content you submit through the Services.

By submitting content, you grant Sunra a limited, non-exclusive license to use that content solely as necessary to operate, improve, and provide the Services.

Privacy

Your use of the Services is also governed by our Privacy Policy, which explains how we collect, use, and protect your information.

Third-Party Services

Our Services may contain links to or integrate with third-party services.

Sunra is not responsible for the content, availability, or practices of third-party websites or providers.

Your interactions with third parties are governed by their own terms and privacy policies.

Disclaimer of Warranties

The Services are provided on an "as is" and "as available" basis.

To the fullest extent permitted by law, Sunra disclaims all warranties, express or implied, including warranties of merchantability, fitness for a particular purpose, non-infringement, and uninterrupted availability.

We do not guarantee that the Services will always be available, error-free, or free of harmful components.

Limitation of Liability

To the maximum extent permitted by law, Sunra and its affiliates, officers, employees, contractors, and licensors will not be liable for any indirect, incidental, consequential, special, exemplary, or punitive damages arising out of or relating to your use of the Services.

Our total liability for any claim arising from the Services shall not exceed the amount you paid to Sunra for the applicable product or service during the twelve (12) months preceding the claim.

Some jurisdictions do not allow certain limitations of liability, so portions of this section may not apply to you.

Indemnification

You agree to defend, indemnify, and hold harmless Sunra, its affiliates, employees, officers, directors, and service providers from claims, damages, liabilities, costs, and expenses arising from your misuse of the Services or violation of these Terms.

Suspension & Termination

We may suspend or terminate your access to the Services if we believe you have violated these Terms or if continued access could harm Sunra, other users, or third parties.

You may stop using the Services at any time.

Governing Law

These Terms shall be governed by and construed in accordance with the laws of the State of Delaware, without regard to its conflict of law principles.

Any disputes arising under these Terms shall be resolved in the state or federal courts located in Delaware, unless applicable law requires otherwise.

Changes to These Terms

We may update these Terms from time to time.

When material changes are made, we will update the Effective Date and post the revised Terms on our website.

Your continued use of the Services after the updated Terms become effective constitutes your acceptance of the revised Terms.